PPG 2017 Sustainability Report - Stakeholder Engagement

We actively engage with stakeholders to better understand outside perspectives and priorities about our company and the industries and communities in which we operate. This engagement helps us build upon our sustainable business practices and improve our company as a whole.

Each of our locations, businesses and functions is expected to effectively engage its stakeholders, whom we identify as those entities that can affect or be affected by our actions, objectives and policies. This engagement is conducted on an ongoing basis, and the following provides a snapshot of how we establish and maintain productive relationships with our key stakeholder groups.

PPG Engagement Strategy
Stakeholder Group	Typical Engagement Activities
Employees	Companywide CEO presentations and informal question-and-answer sessions with leaders Daily intranet articles, a biannual employee magazine and regional publications Regular employee communications from executives, business leaders and site managers Training programs Human Resources Service Center Family-inclusive activities, such as open houses Diversity councils Wellness programs Dispute-resolution programs Global employee engagement surveys and initiatives Open-door programs Collective bargaining Ethics hotline Quality programs Recognition events
Customers	Ongoing relationship building Account management interaction Trade shows Industry gatherings Technical and application support Training sessions and workshops Company-owned stores Broad distribution channels Customer service call centers Advertising and marketing communications
Suppliers	One-on-one meetings Industry and trade group involvement Online supplier network Supplier Added Value Effort online program Corrective Action Incident Reporting quality communication Supplier Sustainability Policy Global Supplier Code of Conduct
Investors and analysts	Quarterly earnings announcements, conference calls and presentation materials News releases and U.S. SEC filings Annual Report and overview presentations Annual meeting of shareholders Capital Markets Day Presentations by PPG executives at financial and industry conferences One-on-one meetings PPG Investor Center
Government	Activities reported to select federal agencies Visits to elected officials and agencies and international government officials PPG’s employee political action committee Government affairs website Industry and trade association involvement Plant tours and site visits for government officials
Philanthropies, nonprofits and nongovernmental organizations	PPG Foundation Corporate charitable contributions, including dinners and events Employee giving programs Corporate Global Charitable Contributions Program (Asia Pacific; Europe, Middle East and Africa; and Latin America) China corporate social responsibility committee and program Canadian charitable contributions and employee programs Disaster response One-on-one meetings and site visits Sponsorships News releases and publicity Family programs
Residents of communities where PPG operates	Charitable giving programs Site visits by community emergency services Local sponsorships Public education support and interaction Community boards Open houses Community meetings and events Community volunteerism Community steering committees Local media relations Industrial park membership community advisory panels Hazardous waste collection events Chamber of commerce memberships State or city industrial association memberships Permit hearings

2017 Stakeholder Issues

Our locations actively engaged with their communities in 2017, with no significant issues arising during the year. We did continue to address a number of remediation issues that carried over from prior years, and details on each can be found in our 2017 Annual Report & Form 10K.

Industry Engagement

We actively work with the following industry associations by maintaining board and other leadership positions:

American Chemistry Council, American Coatings Association< ECOA, CEPE, FIPEC, National Association of Manufacturers

In addition, we are an active participant in the RESPONSIBLE CARE^® and COATINGS CARE^® initiatives.